My Opening Rant
What is it with costumer service these days, it seems that no-one cares if they serve you. I go to Braum's drive through, always order the Bacon Cheese burger WITHOUT ONIONS is that so hard? But they give me onions any way, this has happened not one but 3 out of the last 4 times I have been there, and not just one location, but at several here in the area. The worst thing about is if you point out their mistake they act like you are an idiot for questioning them. This is one of my major pet peeves. I don't know if it is that the economy is so good that it is hard to find people who will take minimum wage to work at counters, or if there are just stupid people in all walks of life.
This is not an indictment of Braum's Restaurant chain, it happens everywhere. And what do we do as consumers? We accept it, we keep going back to Braum's or Wal-mart, because it is convenient and we put up with the rude checkout person, or the sudden disappearance of an Item that has always been there in the past, such as the Wal-mart Store near where I live, they used to have those little blue "hand baskets". Being in a wheelchair these were very useful for me - I put one on my lap and could get in and out if I had just a few things to get. Now I have to go to the customer service desk and ask for someone to help me shop. This is a waste of both my time and theirs, especially when I need just a few items. When I asked about the absence of the baskets, I was told the area manager had decided that it was not cost effective to replace them as they wore out. Now I remember a time when Wal-mart would bend over backward to meet customer needs, and while I appreciated the shopping help it is often over kill.
I don't know the solution to this. I have tried complaining, but nothing changes. The world has become more rude and no one seems to care, so many just accept it and go on. The stores and restaurants know that we there are enough of us that will put up with it that they don't care to change.
I wish I could boycott all of the places I have had bad service, but then I would stay at home and never go anywhere or do anything.
Well that,s it for today.
3 comments:
I agree completely Scott!
visited your Blog. One of your stories struck home, as the same thing happens here. Tom and I was in Wal-Mart a couple of days ago. As we passed though the clothing dept, there sat a sales gal doing nothing. Her shirt had a sign on the back, may I help you. So Tom ask her "do you carry size XXX shirts." She said if we do they will be with the shirts.
---- Duh!!! how smart---
Well, here's a response from "The Wifie". I think a lot of it depends on how you were brought up. I was raised by parents who reminded me to think about what I was doing and to always do my best regardless of what I was doing at the time. When I got my first "real" job, my Dad told me that I was being paid to do a job and that I should do it well and not goof off. I have found that Dad was right. I have stuck to that way of handling myself and have done well in every job I have ever had. I know that my bosses and co-workers, as well as customers respect and appreciate me and the job I do. Sometimes monetary advancement was slow coming, but regardess I still do the same excellent job. I wish more people had the self-respect to be that way too...
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